We want you to be satisfied with your purchase. Our return policy is as follows:
- If the seal isn’t open, only the delivery fee will be charged.
- If the seal is open, 35% will be deducted within 48 hours, provided the condition is good.
- Returns must be initiated within 3 days of receiving the order.
- Refunds (if applicable) will be processed within 5-7 business days after inspection.
Items Not Eligible for Return:
- Damaged products due to misuse.
- Products returned after 3 days.
- Accessories and gift cards.
To request a return, contact us at chat.qugofficial@gmail.com or WhatsApp: +44 7448 838731
